Support

VUGate™ provides a standard warranty on all our products along with basic and enhanced support options. Professional services are providing through our US-based support team.

Contacting Technical Support
Tel: 210-699-7000 x120
E-mail Technical Support: support@vugate.com

Professional Services
With over 5,000 video stations installed across the world, VUGate technicians and engineers have the proven expertise to plan, design, deploy and support small to large scale video solutions.

Warranty
All products come with a one-year standard return to factory warranty.

Hardware and Software Support Contracts
VUGate™ offers a wide variety of contract support services for the entire line of products. Optional Video One, Video Two and Video Three service programs incorporate features which meet the needs of end users and resellers alike, from onsite services to telephone support services. These services are backed by a team of communications experts, a comprehensive inventory of spare parts, and a sophisticated board-level repair center.

Hardware and Software Billable Support
VUGate™ also offers a variety of billable services, both onsite and telephone based, to meet the specific needs of the end user or reseller. These billable services may be used as an alternative to the contract services or as an adjunct for those services not covered under the various contracts. Billable services are available for installations, repairs, and consultation on all aspects of your communications applications.

Factory Repair and Upgrade Services
VUGate™ offers a variety of services through our factory repair and upgrade center, including hardware repairs and firmware and software upgrades for our entire product line. Repairs and upgrades are available for most products at a fixed charge with optional fees for expedited repair/replacement services.

Custom Engineering and Consulting
VUGate™ offers consulting services for all aspects of system configuration, site survey/analysis, network analysis, custom engineering and other similar services. Our experts can help reduce the cost of implementation by helping to define the requirements before an order is placed to avoid the pitfalls of unplanned expenses.

Training Services
VUGate™ offers a Technical Training Program for resellers and end users of our Video Communications product line. Training is available at our San Antonio Training Center. Onsite training programs are also available on a scheduled basis.

Please contact us for complete terms and conditions for our warranty and support contracts.